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Introduction:

Customized IP Telephony network support services that will help you truly utilize your converged network to its full potential. This includes:

Cisco IPT Infrastructure support

End-to-end IPT infrastructure Support and Management solutions are developed for the management of IP Telephony Networks by bringing the IP Telephony availability to 99.999% of the time and by maximizing the quality of the call. IPT infrastructure support is one among our core competencies.

A successful Cisco IPT installation includes :
   
  • Cisco Unified Communication Manager [Call Manager]
  • Cisco Unity
  • Cisco IP Contact Center
  • Cisco Gateways
  • Cisco Unified IP Phones
  • Cisco Unified Presence

Cisco Unified Communication Manager [Call Manager] :

Cisco Unified Communications Manager (formerly Cisco Unified Call Manager) is the powerful call-processing component of the Cisco Unified Communications solution. It provides voice, video, mobility, and presence services for businesses with up to 60,000 users. Unified Communications Manager is a scalable, distributable, and highly available enterprise-class IP telephony call-processing system..

Cisco Unity:

Amplify productivity with Cisco Unity, an enterprise-ready voice and unified messaging platform. As part of a unified communications solution, Cisco Unity offers a reliable, secure, scalable, and full-featured voice and unified messaging platform. It’s unified messaging with Microsoft Exchange or IBM Lotus Domino enables you to access e-mail, voice, and fax messages from a single inbox anytime, anywhere, and on any device.

Cisco IP Contact Center:

Contact center technology has introduced a new paradigm: the multichannel contact center. By integrating different channels of communication–everything from phone to e-mail to text messages—within a unified contact center environment, you can create a dynamic Customer Interaction Network.

Cisco Gateways:

Cisco Gateways offers a compelling bandwidth efficient solution, enabling carriers and service providers to offer their subscriber base a variety of bundled services such as VoIP telephony and high speed Internet.

Cisco Unified IP Phones:

Cisco Unified IP phones provide unmatched levels of integrated business capabilities and converged communications features beyond today’s conventional voice systems, surpassing competitive offerings. As the market leader in IP telephony, Cisco Systems continues to deliver unparalleled end-to-end data and true voice-over-IP (VoIP) solutions, offering the most complete, stylish, fully featured IP phone portfolio to enterprise and small- and midsized-business customers.

Cisco Unified Presence:

Cisco Unified Presence is a critical capability that helps you realize the full value of a Cisco Unified Communications system. It collects information about a user's availability status and communications capabilities, including whether you are using a communications device such as a phone at a particular time or have Web collaboration or videoconferencing enabled on your system.

GlobalXperts's Cisco IP Telephony Management Solutions include:

  • Dark Hour support
  • 24 X 7 network monitoring and support
  • Fault altering/ reporting & performance monitoring
  • Maintenance of QoS parameters
  • Maintenance of Voice Quality by monitoring occurrences in Voice Networks
  • Crisis Management & Dedicated customer service contact
  • OS Monitoring & upgrades
  • Periodic Configuration Management through regular Audits and Upgrades and Ongoing Trend Analysis and Optimization
  • IPT trouble ticket resolution
  
 
   
 
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