Globalxperts

Requirement:

Integration of Voice and Data into a Converged Network.

Solution:

Migration of legacy TDM based voice and separate conventional Data network with more than 130 sites spread across the, USA to centralized converged voice, video and data integrated network based on Cisco's AVVID design framework.

Benefits:

Considerable cost saving to client by utilizing outsourcing services. Capacity to expand the operations on short notice by augmenting their existing support services from a remote location.

Phase 1 Implementation

Remote monitoring and supervision for individual site integration on AT&T provided MPLS WAN
WAN link, Configuration, QoS parameters verification in coordination with onsite engineers and service provider
Supervision for AVVID implementation, including installation of Cisco IP Phones, Cisco Voice Gateways, Cisco L3 and L2 switches, PSTN Links (analog and Digital)
Configuration assistance in bringing up new digital PRI/CAS PSTN circuit
Configuration verification during implementation in accordance with pre-approved design
Network accessibility testing, Off-net and On-net call testing, Fax testing, 911 call testing and calling address verification with the 911, database
TEHO call testing and configuration verification for toll bypass calls.
Telephony survivability testing simulating a WAN failure, Power backup testing for all network equipment
SNMP configuration verification and network monitoring from the first day of the site install
Acting as a single point of contact and supervisor

Phase 2 Complete End to end ownership of voice network

Network Audit and stabilization
Day to day Telephony server maintenance including 4 Call Managers, 2 Unity voicemail servers, 2 dedicated MS exchange, servers acting as voicemail message store and a Cisco's IPCC Express server
Periodical upgrades and audits on all networking equipment
Helpdesk support for handling of day to day user issues and user education for the new state of thee art phone system
Troubleshooting network outages and complex problems related to the new telephony setup at the system level
Customized call report generation for unwanted calls and incorrectly routed calls
Generation of Call Center Agent specific reports