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Business Challenge

Converged networks are used by virtually all industry verticals and there is no mystery why. The challenge every business enterprise faces today is how do get more done but spending less. Doing more with less is more than a catch phrase and all vertical markets including the public sector are vulnerable if they are to compete. Migrating voice, data and video communications to a single “converged” IP network makes sense given that companies spend a huge amount of their day communicating. The advantages of communicating on a single IP-enabled platform are numerous:

  • Enhanced employee productivity
  • More effective customer service platform
  • All business communications integrated
  • More flexibility & richer feature set
  • Most cost effective
   
If there is a downside, it is that converged solutions are more complex and that’s where we excel. The technicians and engineers at our NOC have a deep understanding of internetworking and how data, IPT and video interact within the converged network platform.
  
 
   
Who are we?
GlobalXperts is a Managed Services and Support Provider and excels in Network and Infrastructure management & support for the growing business community. GlobalXperts’s delivery and services include:
  • Network Operation Center Services
  • Network Engineering Services
  • Network Audits
Any or all of these services can be applied to the following technologies:
  • Unified Communications
  • Enterprise IP Telephony
  • VPN & Security
  • Routing & Switching

GlobalXperts’s NOC is staffed with experienced engineers with multi-vendor credentials and the necessary tools to manage small, medium and large enterprise networks and infrastructures. GlobalXperts’s customer policy is to provide Network Management and Engineering Services that are timely, credible, and reliable that exceeds customer expectations.

Our strategy is to help customers with implementing comprehensive and customized Network Infrastructure Management Services that simplify data and converged network implementation, management, maintenance and support. GlobalXperts utilizes a series of Infrastructure-oriented solutions to support their customers such as: Lifecycle Solution, Voice Keeper, Sure Secure and IPT Helper. These solutions are intended to compliment VoIP Service providers, Network System Integrators, Network Infrastructure Service Providers and enterprise level IP telephony users. GlobalXperts customers are kept abreast of the latest technological trends from our advanced engineering staff because they are constantly reading & studying to stay current on network & enterprise solutions. Through our E-NOC Services, GlobalXperts enables clients to fully utilize the power of converged networks for meeting business demands, promoting organizational growth, improving performance and turnover.

GlobalXperts employs engineers that have strong technical skill-sets in internetworking technologies but that also have good customer relations skills. Our team of highly qualified engineers will enhance the client’s awareness of network technologies, keep them informed on how well the service levels at various points are maintained and provide the latest updates on the products used in the network to their client counterparts.

GlobalXperts operates a fully equipped network operations center (NOC) in Chennai, India with round the clock help desk support in Unified Communications, Enterprise IP Telephony, VPN & Security, Enterprise IT Infrastructures and Routing & Switching. The NOC is equipped with the latest lab & production equipment from CISCO. GlobalXperts has a fully functional CISCO Call manager system, IPCC, Unity and Voice Gateways in place for problem simulation and testing as part of our NOC Services.

 
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