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Unified Communications
The business environment today can be characterized by persistent and sometimes aggressive global competition, accelerated go-to-market cycles, rapid rollout of information, and a business environment that continues to get more complicated. Meeting these new market drivers requires an exceptionally nimble and flexible communications solution which explains why business leaders are turning to Unified Communications in great numbers. And, because Unified Communications is scalable, both large enterprise and SMBs are benefiting from the communications productivity and efficiency of this communications platform. Unified Communications (UC) enables the telecommuter and travelers in-transit to enjoy the same communications functionality as colleagues sitting at their desktops in terms of both access and visibility. This “just as good as being there” distributed communications environment speeds up collaborative business conferences and therefore the decision making process.
Unified Communications gracefully integrates communication technologies such as IP Telephony, unified messaging, instant messaging, presence, social networking, data & video conferencing and a host of other features into one cohesive solution that promotes connectedness throughout the company. At the heart of UC is IP Telephony (IPT) which has rapidly been replacing the legacy TDM switch.
GlobalXperts has developed a deep understanding of Cisco Unified Communications and how to monitor, support and manage them. Solutions providers and integrators that partner with us for our White Label remote support services have the peace of mind in knowing that their customers are in good hands with our professional staff of technical support engineers. We offer all levels of support such as Level 1 help desk support up through certified Level 3 subject matter experts. SLAs can be structured to require us to just cover the dark ours and weekends for an end user or to fully co-manage (along with the solution provider) all support for a customer account.
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