United Rentals
Cisco Unified Communications

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United Rentals Cisco Unified Communications
SOLUTION: Cisco Unified Communications
APPLICATION: Unified Communications
MARKET: Service Provider

Background

Founded in 1997, United Rentals is the largest equipment rental company in the world, operating more than 800 locations across the United States and Canada. The company serves construction, industrial, government, utility, municipal, and contractor markets with a comprehensive range of equipment rental solutions.

Project Deliverables

Phase 1 – Information Gathering & Assessment

  • Detailed Scope of Work (SOW) and Work Breakdown Structure (WBS)

Phase 2 – Planning, Design & Procurement

  • Purchase order generation and procurement planning for Cisco platforms

Phase 3 – Build & Test

  • Configuration of Cisco Unified Communications Manager (CUCM)
  • PSTN Gateway deployment and validation
  • Cisco Unity Connection implementation
  • Edge call flow integration and testing
  • Cisco Emergency Responder deployment
  • SIP trunking validation and testing
  • Proof-of-concept and production readiness testing
  • Development of production configuration standards

Phase 4 – Staging & Implementation

  • Data Center implementation (DC1 & DC2)
  • Full Unified Communications migration
  • User acceptance testing
  • Operational support handoff
  • Day-two operations training

Phase 5 – Project Closure

  • Comprehensive network documentation
  • Voice platform configuration documentation
  • Final solution presentation to stakeholders

Challenge

United Rentals required an experienced professional services partner to design and implement a modern Cisco Unified Communications platform across more than 800 locations and two enterprise data centers. The project involved installation, configuration, and integration of multiple Cisco collaboration technologies, including SIP functionality throughout the organization.

Solution

GlobalXperts assembled a team of highly skilled Cisco collaboration engineers to architect, deploy, configure, and optimize the new Unified Communications environment. Following industry best practices, the team successfully completed the design, implementation, migration, and testing phases of the project within approximately four months.

Benefits

The Unified Communications redesign significantly improved internal collaboration, communication reliability, and operational efficiency. By modernizing the voice and collaboration infrastructure, United Rentals gained a scalable platform capable of supporting business growth while enhancing employee productivity and customer engagement.

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