Managed Service Provider Cisco Collaboration – Support & Voice Engineers

Work Performed Summary: Our customer “un-named” Service Provider has enlisted our services to provide support for their customers.  Operation duties include Alert/Alarm monitoring and managing tickets and verbal non-verbal communications to support the Cisco Unified Communications Suite. This work is performed remotely. Contract Status: Start Date: 10/07/2016 Ongoing Project Staffing Resources Deployed: Qty. 2 – […]

Logic Monitor

Cloud-Based Infrastructure Monitoring Platform LogicMonitor is the only infrastructure monitoring platform that’s cloud-based and fully automated. Customize and automate alert thresholds, escalation chains

ScriptEditor (Cisco CCX)

Overview Cisco Unified CCX Editor is a software program developed by Cisco Systems. The primary executable is named CiscoUnifiedCCXEditor.exe.

Cisco Unified Real-Time Monitoring Tool (RTMT)

Overview Monitor a set of predefined management objects that monitor the health of the system. Generate various alerts, in the form of e-mails, for objects when values go over/below user- configured thresholds. Collect and view traces in various default viewers that exist in RTMT. View syslog messages in SysLog Viewer. Work with performance-monitoring counters When […]


Overview TranslatorX is a troubleshooting tool that allows you to quickly parse through trace files from a variety of Cisco Collaboration products and search for SIP, Q.931, H.225, SCCP (Skinny), or MGCP messages. TranslatorX supports searching through large numbers of trace files and provides advanced filtering capabilities to help you find the calls you are […]


Wireshark is the world’s foremost and widely-used network protocol analyzer. It lets you see what’s happening on your network at a microscopic level and is the de facto (and often de jure) standard across many commercial and non-profit enterprises, government agencies, and educational institutions. Wireshark development thrives thanks to the volunteer contributions of networking experts […]

Prisma – GlobalProtect (VPN)

Least-privilege access for remote employees Identity-based access control at scale Simplify remote access management with identity-aware authentication and client or clientless deployment methods for mobile users. Device trust enforcement Assess device health and security posture before connecting to the network and accessing sensitive data for Zero Trust Network Access. Extend consistent security policies Seamlessly implement […]


Overview ProxyCap enables you to redirect your computer’s network connections through proxy servers. You can tell ProxyCap which applications will connect to the Internet through a proxy and under what circumstances. This is done through a user friendly interface, without the need to reconfigure any of your Internet clients. ProxyCap has native support for the […]

Service Now

Unleash the power of IT Transform your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT.

Secure CRT

SecureCRT client for Windows, Mac, and Linux provides rock-solid terminal emulation for computing professionals, raising productivity with advanced session management and a host of ways to save time and streamline repetitive tasks. SecureCRT provides secure remote access, file transfer, and data tunneling for everyone in your organization.