AWS Engineer – Managed Services Support

Work Performed Summary: Our customer “un-named” Service Provider has enlisted our services to provide AWS support for their customers. Operation duties include monitoring and managing internal infrastructures and their platforms under direct supervision of the Customer’s Engineering Manager. Drive the Change Management Process by direction of the CEM. This work is performed remotely. Contract Status: […]

Managed Services Provider Alert Engineer (Level 1) Cisco UCCX

Work Performed Summary: Contract Status: MSP has requested GlobalXperts Inc. Services to provide support for their customers.  Operation duties include Alert/Alarm monitoring and managing tickets and non-verbal communications. This work is performed remotely. The vendor technology that will be supported but not limited to Cisco Systems Unified Call Center software and hardware platforms. Start Date: […]